Comparison
Hey Zoey vs Smith.ai
Smith.ai charges per call. Hey Zoey charges a flat monthly rate. For busy local businesses, the savings are massive.
The Cost Math for a Busy HVAC Shop
Assuming 200 calls/month (typical for a mid-size local service business)
Hey Zoey Growth
1,000 minutes included. Flat rate. No surprises.
Smith.ai
200 calls x $4–6/call. And it goes up from there.
Annual savings with Hey Zoey:
$7,836–$12,636
That's a new van, a marketing campaign, or pure profit.
Feature-by-Feature
| Feature | Hey Zoey | Smith.ai |
|---|---|---|
| Pricing model | Flat monthly rate | Per-call ($4–6/call) |
| Starting price | $47/mo (250 min) | $292/mo (basic) |
| Unlimited plan | $297/mo | Not available |
| Predictable bills | Always | Never — varies by volume |
| AI or human? | AI (sub-second response) | AI + Live agents (mixed) |
| 24/7 coverage | Yes (Growth+) | Yes |
| CRM integration | Built-in | Yes (limited) |
| SMS follow-up | Built-in | Add-on cost |
| Appointment scheduling | Built-in (Growth+) | Yes |
| Emergency routing | All plans | Add-on cost |
| Self-improving AI | Weekly (all plans) | Not available |
| Built for field service | Yes | Generic/legal focus |
| Setup fee | $0 | $0 |
| Free trial | 7 days | No |
Real Cost by Call Volume
| Monthly Calls | Hey Zoey | Smith.ai (@ $5/call avg) | You Save |
|---|---|---|---|
| 50 calls | $47 (Starter) | $250 | $203/mo |
| 100 calls | $147 (Growth) | $500 | $353/mo |
| 200 calls | $147 (Growth) | $1,000 | $853/mo |
| 500 calls | $297 (Unlimited) | $2,500 | $2,203/mo |
| 1,000 calls | $297 (Unlimited) | $5,000 | $4,703/mo |
Why This Matters for Local Businesses
Per-Call Pricing Punishes Growth
With Smith.ai, the more calls you get, the more you pay. Marketing success = bigger bill. With Hey Zoey, your cost stays flat — growth is rewarded, not punished.
Predictable Bills for Predictable Cash Flow
Local businesses need to know their costs. Hey Zoey is the same price every month — no surprises, no awkward conversations with your bookkeeper.
Field Service First
Smith.ai was built for law firms. Hey Zoey is built for HVAC, plumbing, roofing, and auto shops — with emergency routing, job qualification, and dispatch workflows baked in.
Self-Improving, Not Static
Smith.ai gives you what you get on day one. Hey Zoey gets smarter every week — reviewing calls, suggesting improvements, and deploying with your approval.
Stop Overpaying for Phone Answering
Switch from Smith.ai and save thousands per year — with more features included.